Custom Acrylic Tray Wholesale – Display Tray Manufacturer

1. Product Quality Issues (Factory Responsibility)

If a product is confirmed to have a manufacturing defect, such as incorrect dimensions, cracks, improperly installed magnets, or any other defect that renders the product unusable, we will take full responsibility.

Depending on the specific situation, we will provide one of the following solutions:

Replacement (most common): Defective products will be replaced free of charge, either with your next order or through a separate shipment, depending on the circumstances.
Refund: For a small number of defective items, we may issue a full or partial refund.
Credit: The value of the defective products may be credited toward your next order.
Reproduction: For larger quantities, we may manufacture and ship replacement products.

The appropriate solution will be determined through mutual discussion based on the specific circumstances.

2. Shipping Damage (DDP Shipments)

For DDP shipments, we are responsible for arranging transportation, and the risk of loss or damage during transit before delivery to the designated address is generally our responsibility.

Please inspect both the outer packaging and the products immediately upon delivery. If any damage is found, please contact our customer service within 5 business days of receiving the shipment and provide clear photos or videos as evidence.

Damage caused during the customer’s own handling after delivery is not covered.

For damaged products caused during transportation, we will provide one of the following solutions for the affected items only:

Free replacement of the damaged products.
Refund for the damaged products.
Credit toward your next order or replacement with your next order.

3. Limitations of Liability

All custom-made products are subject to dimensional tolerances. Unless otherwise specified by our sales representative, the standard manufacturing tolerance is ±2 mm. Products that fall within this tolerance are considered acceptable and are not covered under our warranty.

We are not responsible for product issues resulting from incorrect drawings, inaccurate measurements, or incorrect specifications provided by the customer.

Acrylic products are manufactured using a combination of machine processing and hand finishing. Minor surface scratches, tiny air bubbles, slight glue residue, or other minor cosmetic imperfections are considered normal characteristics of the manufacturing process and do not constitute quality defects, provided they do not affect the normal use or functionality of the product.r sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.